I am Joost, I am 44 years old and successfully completed my training in 1996 as a Commercial Engineer in Electrical Engineering. Since 2006 I have been working at Batenburg Energietechniek (formerly Seher). At that time I worked at a sister company and came into contact with the company via a trade fair. My contact clicked immediately not only with the people and the products, but more importantly with the customers. To this day I have had no regrets of the move.
I started as an Account Manager for industrial customers like Shell, BP and Dow in addition to the major contractors. In the meantime I am an Account Manager and am responsible for one of the three major network companies.
Show vigour and take responsibility
An Account Manager’s function is broadly defined, you are of course not only responsible for the ins and outs at your customer, but also for a piece of development of the products. We do this together with the suppliers, or rather with the partners. This means that from the beginning to the end you are involved in the development of new products, some facets of which are: manufacturing of prototypes, testing on site at the customer, type testing in a laboratory, composition of the final product and drawing up installation instructions. When the product is finally ready then the users, who are often the technicians, must be trained in installing our solution.
Get the best out of yourself
You are involved and responsible for the whole process and that is exactly what makes it so nice to work at Batenburg Energietechniek. Your job has accountability, and offers plenty of challenges to get the best out of yourself every time.
In my work as one of the Technical Commercial office staff, I work in close cooperation with my colleagues in the office and field service to deal with applications and assignments from customer as best as possible. During my senior secondary vocational education (MBO) Electrical Engineering training, I was allowed to complete my apprenticeship graduation at Batenburg Energietechniek (formerly Seher), and during my apprenticeship I was assured that I would be offered a job after my graduation. I have been employed since 1 September 2009 and, as a 26-year-old, I have worked in my position for almost 5 years. Every day something new crosses my path.
Switch quickly and act pro-actively
The customer expects that you think along with him. That means that you must know the products well and be familiar with the applications and related articles. Ask the customer probing questions to be able to offer an appropriate solution on his issue. You liaise with the Sales Department to work out the delivery conditions. And also confer with the Account Managers. You work together as a team and make use of each other’s knowledge. In this way we are in a position to provide precise customized solutions. There’s a lot to deal with, which means you must be able to switch quickly and not hesitate to consult a colleague.
I learn a lot from my colleagues. Undertaking product training at suppliers ensures even more knowledge. If you want to develop yourself further, then you can also draw up a personal development plan together with your manager. There are still more than enough challenges for me, who knows, in a few years I may dare to pursue becoming an Account Manager.